We will gladly accept items for exchange if they were received damaged or defective in any way. If you receive a damaged item, within 48 hours, take a picture of the item(s) along with the original packing slip and email them to email@example.com explaining what is wrong with the item(s). After we have reviewed the situation, we will contact you with detailed instructions on how to return the item(s) and the processes we take to get your item(s) replaced. In order for us to maintain the quality of our products, we will not accept any returns of products for reasons other than them being damaged or defective. We apologize in advance for any inconvenience this may cause.
Note: If we approve a refund for any reason after products have been shipped, that refund will be given in the form of STORE CREDIT ONLY
that any order discrepancies MUST be reported within 48 hours of receiving your merchandise. Your packing slip is your proof of purchase and it must be presented for ALL discrepancies. This includes, missing and damaged items. You will need to upload a picture of the items received, the packing slip, and email those along with the issue you are seeking to get resolved to firstname.lastname@example.org. If the packing slip is not available, we will only issue a store credit for items that were damaged or missing from the order. The value of the store credit will be in the amount the item was purchased for.
Shipping fees are non-refundable.
CUSTOM Fees (Out Of Country):
These fees are the responsibility of the customer. If the package is abandoned due to the customer not paying their customs taxes, we will refund the order MINUS original Shipping and a 10% Restocking fee
Please perform a skin test prior to applying any of our products to make sure you’re not allergic. Kinky Secrets Beauty is not responsible for any allergic reactions. Use at your own risk. Ingredients are listed under each item.
No animal testing performed!
If there are any issues with your order after receiving, you will have 24-48 hrs to EMAIL US and let us know. No Exceptions. This is going to keep shipping cost and loss to a minimum and those low costs will benefit you!
Instagram & Facebook is not a form of email
For US Orders: Normally takes 2-7 business days
For International Orders: Usually takes 8-14 business days.
All delivery times are estimated from the time your order leaves our processing center.
The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. So please verify you enter the correct address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We can not be responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us at email@example.com the correct shipping address before your order is shipped. Once shipped we will not be responsible for the wrong address.
Order Processing Times
Please allow 3 business days to process your order, all orders processed after 5 pm will be considered next business day order (except holidays and weekends). Shipping is usually 2-3 business days. Orders submitted on weekends will process that next 2 business days.
All packages, unless otherwise stipulated, once processed, are shipped via United States Postal Service First Class or Priority Mail (3-5 day service, not guaranteed). This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center.
All packages, unless otherwise stipulated, once processed, go out United States Postal Service Priority International or Express Mail International. Tracking numbers are given, but the postal service does not typically allow tracking of this number until the package has been delivered. Please note that minor adjustments to the shipping rate may be required depending upon the country of shipment and the CURRENT USPS shipping rates.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.
The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.