Below you'll find a list of our most frequently asked questions. Feel free to contact us with any additional questions you may have!
Q: How long does shipping take.
Shipping takes 5-7 BUSINESS days. (10-14 BUSINESS days during high volume times)
Q: How do I change or cancel my order?
Every purchase is a final sale.
Q: Can I return or exchange an item?
Exchanges are acceptable for any damaged product. If you have received any damaged items, you must contact us via email at firstname.lastname@example.org, within 48 hours of receiving the damaged products.
We do not accept any open products for unsanitary reasons.
Q: My item was stolen, How can I get a refund?
Unfortunately, we are not responsible for lost or stolen items.
Q: I gave an incorrect address, Can I get a refund?
We are sorry to inform, If you provided an incorrect address at checkout, a refund will not be granted
Q: What method is used for shipping?
All packages are shipped USPS ONLY.
Q: What happens when my order is returned to sender?
Once your order is returned to sender, we will contact you via email to the same email address provided at checkout. If you’re requesting for your order to reship, you must purchase a reship fee. If you’d rather not have your order reshipped, we will issue a store credit in the full amount of your order minus the shipping cost.
Q: Do you ship internationally?
Yes, please see Shipping Policy.
Q: I am an international customer. Do I have to pay customs and taxes?
Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Kinky Secrets Beauty.
In addition, we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes of delays once the package has left the United States.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
Q: What if my item was lost or stolen?
Kinky Secrets Beauty is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Mielle Organics LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Q: What are your products made of?
We have conveniently provided the ingredients for each product on our website. Please visit www.kinkysecretsbeauty.com, click shop and as you click on a product, you will notice a box underneath the product image
Q: Do I have to have natural hair to use your products?
Kinky Secrets Beauty promotes the health and maintenance of natural hair however; our products are suitable and can be used for all hair types.
Q: I have general questions about your products and company how can I contact you?
You can contact us via email email@example.com